Returns / Exchanges
If you're not totally in love with your purchase, no worries. We accept returns within 10 days of purchase.
To initiate a return or exchange, just email us at Julie@opticaldelusion.biz with your order details, and we’ll walk you through the next steps. ** Make sure to write return/exchange in “subject” line of email.
To be eligible:
The item must be unused and in its original condition
Jewelry must be returned in black gift box that it was shipped in and then placed inside of shipping bag or box.
You’ll need the order number or proof of purchase
Custom or made-to-order pieces are final sale
Sale items are final sale
A Note About Materials
AND PRICING
All pieces are handmade using an acrylic resin pour. Bubbles are a natural part of the process.
Some pendents are stainless steel and some are a zinc alloy, this is reflected in the pricing.
All chains and earring wires are surgical stainless steel.
Clean all items using a soft damp cloth, no harsh cleaning agents necessary, stainless steel requires no polishing.
Refunds
Once your return is received and inspected, we’ll notify you via email. If approved, your refund will be processed to your original payment method. Please allow 5–10 business days for the refund to reflect, depending on your bank or payment provider.
Shipping Costs
Return shipping is the customer’s responsibility
We recommend using a trackable shipping service—we can't refund items we don’t receive
Original shipping costs are non-refundable (unless we made a mistake on our end)
Need Help?
We’re always happy to work with you if something’s off or you’re just unsure, reach out. We’ll do our best to make it right.